Frequently Asked Questions (FAQs)
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Support
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HOW DO I RETURN THE TEGO PRODUCT I ORDERED?
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Check out our Refund & Exchanges policy
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CAN I BUY TEGO PRODUCTS AT A RETAIL / OFFLINE STORE?
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Not feeling the online buying vibe?
Tego products are availiable across 10+ locations in India.
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Product
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TEGO STANCE MAT
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WHAT MAKES THE TEGO STANCE MAT UNIQUE?
The Stance mat is dual layered and combines a sticky side (with the GuideAlignTM) on one side for a superior grip, combined with a raised ultra-tactile honeycomb surface on the other for heavier workout sessions.
EXPLAIN GUIDEALIGN(TM)?
We all need assurance when performing a new yoga or workout pose. That's why we use the GuideAlign design - to create a beautifully thought out posture reference map to help you check your angle and take the full benefit of a pose. These include a Centre point Mandala, a Straight Line running through middle of the mat, and 45 degrees references to suit any height or workout style.
WHAT MAKES THE TEGO STANCE MORE DURABLE?
TEGO Stance mat's closed cell construction reduces the impact of your sweat seeping into the mat thereby improving durability and overall hygiene.
HOW TO TAKE CARE OF THE TEGO STANCE MAT?
A few steps to help you break in the TEGO Stance mat:
Unroll and air out your mat for 2-3 days before use.
Spot clean with damp cloth using cold water and mild detergent.
Dry flat.
Store the mat in its cover when not in use.
WHAT KIND OF MATERIAL IS IT MADE FROM?
Eco-firendly PVC which is removed of the 6 most harmful phthalates (toxic materials).
HOW THICK IS THE MAT? IS IT PORTABLE?
It is 5mm thick which provides the perfect cushioning for joints. The height is 72 inches (6 ft). The thickness and height, along with the TEGO Stance bag which has a padded shoulder strap makes it very convenient for taking around from home to the class.
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SWEATCHARGED TSHIRT
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WHAT MAKES THE TEGO SWEATCHARGED TSHIRT DIFFERENT?
The Sweat Responsive Tech on the t-shirt makes it the perfect gear to kick-start your training routine and get you moving FASTER, BETTER and STRONGER. Motivational words emerge from the fabric as you sweat, pushing you closer to your fitness goals.
WHAT KIND OF MATERIAL IS IT MADE FROM?
Made from 100% polyester with a Performance knit construction, which provides superior moisture management and a smoother feel on the skin.
WILL IT DRY FAST?
The anti-wicking performance material that is breathable & light, with built-in antimicrobial technology for odour control.
WILL THE FIT HUG MY BODY?
The T-shirts are sized for comfort and designed for the everyday athlete - keeping in mind Indian body sizes. The fit is neither too loose or tight.
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FIT TOWEL
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WHAT IS THE PRODUCT?
It is a sport towel made with antimicrobial technology to kill 99.9% of harmful germs and reduce bad smells/odor.
WHY DO I NEED THE TEGOFIT TOWEL?
Gyms and sports centers have a lot of germs. There is a high risk if an ordinary towel is used to wipe face and hands.
DOES THE ANTIMICROBIAL PROTECTION WASH AWAY?
The technology is built-in during manufacturing - so it stays for the life of the towel.
WHAT IS THE SIZE OF THE TOWEL? IS IT BIG OR SMALL?
It is 16 x 30 inches. This is the best size to cover the entire back of an adult and also covers benches, exercise balls and yoga mats.
WHAT IS THE MATERIAL USED? WHAT MAKES IT SUPER ABSORBENT?
It is made from 100% Combed ring- spun Cotton for extra softness and higher absorption (600 GSM).
HAVE THE TOWELS BEEN TESTED FOR PERFORMANCE?
Yes. They have been tested at the best labs in USA and India. The antimicrobial protection used is OEKO-TEX® certified and REACH compliant.
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TEGO DRILL SOCKS
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HOW MANY TYPES OF TEGO DRILL SOCKS ARE THERE? HOW DO I DECIDE WHICH ONE TO CHOOSE?
TEGO Drill socks come in 3 variants to suit any training style - they are currently available in single colour options each. We'll be adding a new range shortly.
- Cotton Comfort: Engineered with long staple cotton from Turkey, if you prefer a plush feel with additional cushioning.
- All Day Performance: These are the perfect mid-volume socks made with moisture-wicking technical yarn to suit any training style. They'll give you the performance of a synthetic and performance of cotton.
- Ultralight: Minimalist construction provides a next-to-skin feel, with increased air channeling for higher breathability while running or endurance training.
WHAT MAKES TEGO DRILL SOCKS EXCEL OTHER SPORTS BRANDS IN TERMS OF FIT AND SOFTNESS?
ALL TEGO Drill socks are manufactured using technical yarns and HIGH NEEDLE COUNT machines to deliver athletic socks durable, soft, and fit perfectly.
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GIFT CARD
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What is a Gift Card (GC)?
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A gift card is essentially store credit in the form of a 16 digit code, that you can avail at the time of checkout on our website.
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When will I receive the GC after I place my order?
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The GC will be issued within 3 to 5 days of you receiving your order.
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Will I get a physical or digital GC?
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The GC will be issued digitally via email.
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Can I use my GC on any other website to buy TEGO products?
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The GC is only valid on the TEGO website and cannot be used on any other website or platform.
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What is the validity of my GC?
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Your GC is valid from 12 months from the date of issue and cannot be extended.
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Can I gift the GC to someone else?
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Yes, the 16 digit code on your GC can be used by anyone during the checkout process for their respective order.
However, it is important to note that all GC codes can be used only once (provided the entire amount is redeemed).
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Can I use my GC for more than one transaction?
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It can be used for more than one transaction only if the order value is less than the balance available on your GC.
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Can I combine my GC with other forms of payment?
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Yes, you can redeem your GC for any order value and the balance can be deducted a payment method of your choice.
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Can I get cash back instead of a GC?
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No.
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